Answers your guests at 1:42 am.
Engage is the AI assistant for your property's website, Instagram, Facebook and WhatsApp. It answers guest questions, quotes rooms and rates, and passes the chat to your team.
Maybeach Stays, Goa
Chat on the property's website
Front desk closed
Every answer shows its working.
Here is the same 1:42 am chat again, with each part explained. Nothing in it is guessed.
Hi, is a room free this Friday? 2 adults, 2 nights
Is breakfast included? Can we check in early, around 9?
- “2 adults, 2 nights”Every enquiry becomes a lead
- Names, dates and guest numbers from the chat are saved as a lead, with follow-up reminders.
- “₹8,715 for both nights”Live rooms and rates
- For Orayo partners, availability and prices come from your Orayo listing at the moment the guest asks. Engage never makes up a price.
- “Book this room”Bookings you can trace
- The booking link carries the chat it came from, so you can see which conversations turned into stays.
- “Breakfast is included, 7 to 10:30 am”Answers from what you teach it
- Add your FAQs, policies, documents and website pages. New material waits for your approval, and your team can see the source of every answer.
- “passed that to the front desk”Knows when to hand over
- A complaint, a request for a person, or any other request calling for human intervention moves the chat to your team. Staff reply from Engage, and the guest sees it in the same chat.
Five assistants, one for each kind of question.
Engage picks the right one for each message. When none of them should answer, the chat goes to your team.
Enquiry
General questions, and anything the others don't cover
Do you allow pets?
Every plan
Reservation
The only one that checks live rooms and rates
Is a room free this Friday?
Every plan
Concierge
Pickups, local tips and requests during the stay
Can you arrange an airport pickup?
Automate and up
Support
Changes to an existing booking, after checking who's asking
Can I move my booking to next week?
Coming soon
Feedback
Asks how the stay went after checkout
How was your stay with us?
Coming soon
Follow-ups that happen on their own.
Workflows send the follow-up, assign the lead or alert your team, so nobody has to remember. Start from a template for room enquiries, complaints or lead follow-ups, try it on a test chat, then publish. Every published version is kept.
On Automate and above.
- WhenA lead is saved from a chat
- Wait2 days
- IfThe guest hasn't booked
- ThenSend a follow-up, unless they opted out
- AndAssign the lead to Priya
Live on your website in three steps.
Teach it about your property
Type in your FAQs and policies, or bring in pages from your website. Test the answers before anything goes live.
Add the chat to your website
Paste one line of code and pick your greeting and colour.
Pick up when it hands over
Every conversation lands in one inbox, so your team only steps in when a person is needed.
Plans
Start with the assistant, then add follow-ups, reports and more as you need them. Assist is included for Orayo partners.
| Feature | AssistAnswering guests on your websiteIncluded for Orayo partners | AutomateAuto follow up with potential guestsPricing soon | IntelligenceGrowing bookings from chatPricing soon | EnterpriseProperty groups and chainsAgreed with you |
|---|---|---|---|---|
| AI assistants | Enquiry, Reservation | + Concierge | + Support, Feedback (coming soon) | All, plus your own |
| Guest messages a month | 500 | 3,000 | 10,000 | As agreed |
| Staff seats | 2 | 5 | 15 | Unlimited |
| Live workflows | None | 5 | 25 | As agreed |
| Workflow runs a month | None | 1,000 | 10,000 | As agreed |
| Knowledge | 25 FAQs and notes | + documents and web pages | + whole-website import, unlimited | Shared across properties |
| Follow-ups | Reminders for your team | Sent automatically, with consent | Sent automatically, with consent | Sent automatically, with consent |
| CampaignsComing soon | No | No | Yes | Yes |
| Reports | Usage | Conversations and leads | Bookings from chat, guest feedback | Across your group |
| When you reach the limit | Chats managed by your team manually | Chats managed by your team manually | Chats managed by your team manually | As agreed |
| Support | Priority | Dedicated manager |
A message is one message from a guest. Replies from the assistant and your team aren't counted.
Already an Orayo partner?
Assist is included with your listing. Sign in with your partner portal email and password, and your rooms and rates are ready for the assistant to quote.
Your front desk can sleep tonight.
Create an account, add a few FAQs and try the assistant on the questions your guests actually ask, before it goes on your website.
Create an account